Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of tbnreggae.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer
The store packed very well, so everything got safe and sound. The mug is wonderful. From the hot heart really changes color, it looks very impressive. Definitely recommend product and seller.
I***s
Small but funny
M***i
Great and I’m going to buy more
Customer
Nice mug. The box was a little wrinkled on the road, but the mug itself did not break, whole. I will order more from this store, Shipping and shipment is very fast
D***d
A good mug, came quickly, about a week in voronezh. Corresponds to the store’s description
A***V
The mug is gorgeous! I recommend
M***i
Nice
T***l
Everything as advertised!
P***t
Very Satisfied
V***h
Norms
K***a
Mug is excellent, color changes
A***d
cool
P***p
Loved!
S***a
Absolutely perfect! I love it
E***S
Very good store, i arrive very quickly the order.
G***g
Everything works well
V***k
Expensive of course, but beautiful.
M***a
Magic is something! Really heart becomes red!
N***a
Completely corresponds to the description. came a whole. Packed very well, in a foam box. My son liked it.
P***t
ok, delivery fast. no problem
A***r
A wonderful gift to a loved one. Good store. Item shipped quickly. There were no problems.
V***o
Carinissima
V***e
Super
D***s
Cool mug, I recommend the store, it came quickly.
V***
Packed normally, whole purchased for a gift. Did not check, delivery month.
Customer
Very nice mug, suitable for a gift to a loved one) Thanks for the fast delivery, the product was very well packed, so that nothing crashed. Very satisfied
Customer
Quickly came, all whole, cuter than in the photo)
E***a
.
S***v
Everything is fine, the goods came CHZ a month to Ukraine.
G***r
He came quickly and was wrapped in an amazing way… I love it. Thanks to the store.
S***v
Shipping 1 month and 10 days! Packed normally, the box crumpled, but the cup is whole, from boiling water rushes, the Heat keeps well! Thank you very much!!
R***y
I have got a mug in 18 days after order was issued. The mug is fine. The heart is black at first and then it becomes red after heating by hot water.
T***a
The mug came within 4 weeks of the order. Mug in cardboard package. And the store packed the packing in foam packing. So everything came intact and safe, and you can give a mug in the package. Thanks to the seller. I’ll order more for gifts, it hurts the mug loved ones. I do not make photos, because. Everything corresponds to the description. I recommend.
S***a
The mug is beautiful, came a whole, packed well, the color changed. Of the minuses only that 3 “pixels” are painted Original (initially in red), they do not change color and stand out, because. Shades do not match
E***e
OK
S***s
Very cool cup and good service. Came in time!)
O***V
Very good things change
S***
Impeccable. Package very well packaged and fast shipping
D***g
Haven’t tried it yet but looks good. Fast shipping, came 4 days before the estimated selling date
G***n
Mug cool
Customer
Works as advertised.
T***t
Just super! It came on time, the heart blushing, take it, you will not regret it!
F***o
The mug is good, changes color when there is boiling water, all as in the picture. Corresponds to the description.
H***r
The cup is cool. All as in the description
S***o
Everything is fine
A***h
Crack fire, loved, I advise everyone
D***e
Perfect. The buyer changed the delivery address to me smoothly. Very kind.
O***a
Packed well. thank you
K***r
love the cup!
N***n
Good glass. Shipping fast. Packed perfectly. Recommend
D***v
All OK)
R***r
миленькая кружечка, пока опробываю
V***r
Всё норм
A***v
Все супер
D***a
посылка отслеживалась, шло недолго, было упаковано в коробку + пенопласт + коробка Есть немного постороннего запаха
R***r
Awesome mug for cars
R***z
Very good mug, children in joy
J***
I’m delighted, it works very well, I highly recommend this store, the Cup is as described!