Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of tbnreggae.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
F***e
Very well protected for sending nothing to say again I recommend
Customer
Mug just super, thank you
O***e
Great
A***v
Packed very well, completely white. If you take as a gift there is a place for the print) The goods are satisfied, with the store did not communicate
Customer
Well received in good condition
S***s
Delivery is fast. Packed perfectly . Mug whole, as in the picture. All ok
A***a
Same as in the photo
M***k
great!
A***e
Thanks good .
S***e
The packaging is excellent very excellent.
C***o
Arrived right
I***o
The order came relatively quickly and tracked all the way. Sealed cup was wisely, to break in the way it was not destined, for which a separate respect to the store. Well, the product responds to the description and images on the site. I ordered a friend for denyuhu, i think i will check;)
B***k
Perfect !! awesome packaging as well. Thank you
T***o
I arrive in less than a month
O***a
Small cup
V***y
Is what it is and like promised in the picture for a good price.
A***a
As described
Y***n
It’s smaller than I thought.
A***i
احببت Walkup he cute
E***o
Better than in the photo, i love it, it arrived early and very well protected
P***r
The cup is like a white cup with a middle finger on the bottom but it seems very small to me, it arrived in less than a month and the packaging was very good, as seen in the pictures
G***r
looks exactly as described
M***y
Great and funny. BTW perfect packaging. THX very much
H***f
very good
R***a
Comes very fast and well packed. Recommend!
C***e
So funny and cute!
E***M
Arrived a month before MSK. Packed well, I liked everything)
N***v
The order was waiting for a month. Everything came up, well packed, but the mug came wet, inside was 2 insects. In general, everything is fine.
Customer
Thank you SO much!
E***p
HARİKA
Z***i
Funny but not exactly like on the photo
K***d
Great gift, just as picture.
N***e
My mom almost choked because of laughter, 10/10 would buy again.
N***o
Great
A***s
The cup is fine, a little small, XO venia well packed and it is very original, but it’s not cheap.
Customer
great
C***n
store doesn’t communicate well… or at all.. received item regular time… love the mug … lol
Customer
I live in Japan. It arrived in about 18 days from order. The packaging is very polite and I am satisfied because there is no damage. A shop you can trust.
A***l
smaller than expected
E***y
really great item
J***s
It’s definitely gonna need a wash
F***r
Good service, cup well protected…
A***v
Came a whole
S***v
Bought as a gift to a friend, he is delighted
N***p
Product complies with the expectation, fast delivery
J***D
Send to an old friend ! He’s very happy 😀
E***r
Came a whole, not crashed, packed perfectly)
A***S
The hand in it is not as beautiful as the picture of the product
R***r
Came mug quickly, all as in the description
M***s
Like a picture
G***g
Unbreakable and well has arrived.
M***i
Perfect!
Customer
Very good. Well packed. Seller 5 stars.
T***o
Delivered quickly happy times again, packed safely.
S***v
Norm mug
J***g
as desribed
K***r
Everything is fine, you can play friends)))
I***v
Good mug for your favorite customer
M***r
Awesome and funny
E***e
Excellent, no chips, no cracks
P***n
Good product. Very fast shiping. All good
V***i
норм кружка, сделана качественно