Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of tbnreggae.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
J***m
Itssss sooooo cool! Packaging is so good it came perfect to me thank you
Customer
Arrived in excellent condition, very nice
N***h
Very nice and excellent packaging thank you
I***v
Cool cups. Very cute and comfortable. Thank you! Track tracked.
D***a
Ordered 04.07.2019 delivered 06.08.2019 To the sverdlovsk region. Packed very well. Cute glass of thin glass. I’m happy with the purchase.
E***a
For glass is too light.
E***a
Wonderful glass. Packed perfectly. Thank you very much.
K***a
Very cool glass! Got in a month in voronezh, the track was tracked. Very securely packed (a box of foam, a package with air, polyethylene foam) everything is intact. The glass is very light, perhaps in the composition with glass there is plastic. I will order more such!)
N***a
Packed perfectly. A good glass, the child really liked
S***g
Very nice. The glass is not thick but good.
A***h
Super
K***a
Got a glass! He’s super! Shipping fast)
K***i
Super cute! Looks just as pictured and arrived in perfect condition
E***k
Everything has come to integrity and safety. Very light glasses do not know even plus this or minus.
V***e
Very beautiful. Fast shipping. Perfectly packed
A***a
Packed capital
L***n
It’s really cute but it took like a month to ship to my place, almost a week later than the expedited shipping date.
L***k
Awesome cups. Packed securely
N***a
Mo reached in 3 weeks. Track tracking. Everything is perfectly packed. External packing foam. Seller highly recommend!
N***a
I really liked the cup! Packing is excellent! Foam in shape, bags with air and foam film. About strength i can not say yet, but i will order more, he is very cute) the husband immediately jumped and said “why one”. Came quickly.
Customer
fast shiping. smaller than i wish. not glass
B***e
Received in super condition very beautiful glass although a little thin ..
U***a
Cute cup, was armor-proof packed many thanks!)
D***a
Came relatively quickly, in three weeks. Packed well, no smell. Withstands hot drinks.
T***a
Mi-mi-mi All cups are whole, the parcel reached st. petersburg for 25 days
N***s
Beautiful. Very happy, i will ask for more of course
O***a
The glass is gorgeous. Looks decent. The picture is clear as a photo. I highly recommend!
K***a
Glass as in the photo. Thin, but funny. The store did not answer the messages, but everything came a month before mo
S***a
Thank you very much!
Customer
Less than I thought, and thin glass, but very cute, packed very well, all whole
M***x
The product fully corresponds to the description
V***r
Great Cup! The store is clever, packed on conscience, foam, two air bags, well done! The glass is very cute, and for all its miniature is very roomy. In my microwave does not fit. By the way, the cookie in it fits perfectly diagonally)) I highly recommend!
Y***a
The glass is great. With the terms of delivery, everything did not quickly turn out. Warm water withstood calmly. The store does not even read the message.
L***k
Garno packing, a glass. I’m prematurely
V***a
Good glasses, came quickly. Packed well. The only negative is very fragile ..
Customer
A wonder, better than expected, flawless packaging, a highly recommended product
R***r
I already have those. Therefore I ordered the same square, but m other pattern. Well, what to say, original. Comfortable. Everything came whole. Were securely packed in foam.
S***
I’m here. Excellent packed. Looks good, the inscription is clear.
R***r
The order came in a month, to Perm, packed very well. all as in the picture. thanks to the store
E***a
Классные стаканчики, хорошего качества, рисунок в порядке после посудомоечной машины
Customer
Awesome glass))) took a gift with a pig, the seal is super clear, quatratnenky)) a little smells of packaging, I hope to fade. Packed very securely, came in a foam box-chest wrapped with tape for fidelity, so as not to open. inside the glass was in a tight bag, fixed with two bubbles inflated from the bags! Many thanks to the store, did not deceive expectations. I recommend.
Customer
Beautiful and stylish
S***a
Small.
F***f
woooooooooow
L***l
Very well wrapped. I arrive in perfect condition.
S***d
Very cool and fast shipping
A***a
Very fast delivery, perfectly neatly packed, I’m delighted, I’ll order more. In height the size of a chocolate bar
V***a
Super
N***n
In the Moscow time for 5 weeks, the box was all opened but the glasses are intact!
N***a
Afigenic glass))) I baldey
C***n
The glass came well packed, what I expected. I’ll order more.
E***a
Wonderful cups. Came well packed and on time.
K***d
Very nice.
Customer
Chic glasses))
Customer
The product corresponds to the description. Very beautiful
Customer
Packed in foam and additional air bags, but a glass inside with a chip, why lay the initially defective goods, the mood is spoiled
E***h
Volume 400 ml. glass. Lightweight
M***n
These cups are awesome!
M***a
Excellent glasses. Thanks to the store. Packed Super. We drink tea, coffee, pour boiling water-we have fun!!!
T***
Beautiful and comfortable, all the whole came